At our practice, we are committed to providing high-quality dental care and excellent customer service. However, if you are not satisfied with any aspect of your experience, we take your concerns seriously and aim to resolve them efficiently and fairly.

1. How to Make a Complaint

If you have a complaint, please contact us as soon as possible so we can address the issue promptly. You can:

• Speak to a member of our team in person at the practice.
• Call us during our opening hours.
• Email or write to us, detailing your concerns.

2. Handling Your Complaint

Once we receive your complaint, we will:

• Acknowledge receipt within three working days.
• Investigate your concerns thoroughly and fairly.
• Aim to provide a full response within 10 working days. If further time is needed, we will keep you updated on the progress.
• Offer a resolution that addresses your concerns and, if necessary, implement improvements to prevent similar issues in the future.

3. Further Steps

If you are not satisfied with our response, you may escalate your complaint to an external regulatory body:

• For private treatment: Contact the Dental Complaints Service (020 8253 0800 or www.dentalcomplaints.org.uk)
• For NHS treatment: Contact NHS England (0300 311 2233 or england.contactus@nhs.net)
• For professional conduct concerns: Contact the General Dental Council (GDC) (020 7167 6000 or www.gdc-uk.org)

4. Our Commitment

We strive to learn from all feedback and continuously improve our services. Your satisfaction is important to us, and we appreciate the opportunity to address any concerns you may have.

If you have any questions or need further assistance, please do not hesitate to contact us.