At our practice, we are committed to providing high-quality dental care in a timely and efficient manner. In order to ensure fairness and availability for all our patients, we kindly request that the following policy is observed:

1. Booking Appointments

• Appointments can be booked via phone, email, or in person at reception.
• Please ensure you provide us with up-to-date contact information so we can confirm your appointment and send reminders.

We kindly ask you to arrive on time. If you’re running late, please inform us as soon as possible — we may not be able to accommodate late

2. Cancellation Policy

• We require a minimum of two full working days’ notice (excluding weekends and public holidays) to cancel or reschedule an appointment.
• Cancellations can be made by:
  • Calling the practice during opening hours
  • Leaving a voicemail outside of hours
  • Sending us an email

3. Missed Appointments or Short-Notice Cancellations

• If you miss your appointment or cancel with less than two working days’ notice, you may be charged a fee to cover the time reserved for you.
• This charge applies to private appointments only. NHS appointments will not incur a fee.

4. NHS Patients

• While NHS patients will not be charged for missed or late-cancelled appointments, regular attendance is vital.
• If you miss or cancel at short notice three times within a rolling three-year period, we may no longer be able to offer you NHS care at our practice and you may be asked to seek care elsewhere.
• This policy is in line with NHS England guidance and ensures appointments are available for those who need them.

5. Important Notes

• We understand that emergencies can happen. If you are unable to attend due to unforeseen circumstances, please contact us as soon as possible, and we will do our best to help.
• Repeated missed appointments, late cancellations, or failure to adhere to this policy may impact your ability to book future appointments.